FAQs

When does my credit card get charged?

Your credit card will get charged 24-72 hours after you place your order. We have a "Pre-pay" policy to protect ourselves from fraudulent orders.

How long until my pieces are delivered?

Delivery is usually 3-10 business days after purchase, depending on your location.

How much is delivery?

Delivery to Orange county, Los Angeles county, San Diego county, Phoenix Arizona, Las Vegas Nevada, Chicago Illionis and surrounding areas is a flat $79 fee.  Ventura county and san Bernadino county are a flat fee of $129.  We now offer deliver to Tijuana call for quote. Outside of those areas please call for shipping quote. All deliveries require a person 18+ with drivers license to be presented for delivery.

Do you have a store?

To bring the best prices and service we do not have any store locations.

What about assembly?

Much of our furniture is assembled, but some of it is quick and easy to assemble. If you need a service to assemble your furniture, we suggest Impact Resource Group who can provide assembly services throughout most of the United States. Our model numbers are already programmed into their computer systems, so they can provide a quote quickly. Many of our customers simply forward their email order confirmations to them for an easy quote. For more details, visit http://www.furnitureassembly.com or call 1-800-978-2669 for an instant quote.

If you ordered a heavy/bulky item, make sure you have someone who can help with this.

Deliveries are to ground floors only. A signature is required at the time of delivery.  An appointment by telephone is scheduled by the delivery company. Upstairs delivery can be arranged, please call for details.

Can I get an upstairs delivery?

Yes, for an additional fee we can arrange an upstairs delivery.

 Delivery area?

 
We deliver to southern california only.  For direct to you FREE shipping we only ship items within the contiguous 48 United States.

What Is Your Warranty/Guarantee Policy?

All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.

Who Handles Customer Service?

We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied.

What if My Merchandise Arrives Damaged?

In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible.  We will arrange for a replacement or repair.

What is the Cancellation Policy?

If you cancel your order or specific regular stock items on your order for any reason, you will be charged a 10% cancellation fee on the items that were cancelled.  Special order items cannot be cancelled for any reason. Furniture protection plans cannot be cancelled for any reason.   If your items have been transferred to the store or for delivery a 30% restocking fee will apply on transferred items.  Special order items cannot be cancelled for any reason. Furniture protection plans cannot be cancelled for any reason.

Cancellations or returns must be authorized in advance.

Please contact us and we will assess the situation.

What is the Return Policy? 

Wyckes Furniture accepts returns within three (3) days of your receipt of an item, excluding bedding products. You will be charged a 30% restocking fee on all regular stock furniture returns. NO Returns on Special Order items.  Special Order returns due to customer preference, no-fits or any other reason are not accepted. Wyckes Furniture does not accept returns on mattresses, box springs, pillows, comforter sets, or other bedding products. Wyckes Furniture reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.  If returned items need to be picked up from your home, you will be charged a pickup fee. Your initial delivery fee is not refundable. Prices paid at the time of purchase are final.  Pick up fee is equal to your original delivery charge.

• If you cancel your order or specific regular stock items for any reason, you will be charged a 10% cancellation fee on the items that were cancelled.   If your items have been transferred to the store or for delivery a 30% restocking fee will apply on transferred items.  Special order items cannot be cancelled for any reason. Furniture protection plans cannot be cancelled for any reason.
• Buyer agrees to complete payment on schedule, or proceeds of prior payment(s)towards layaway will be forfeited.  NO RETURNS, NO REFUNDS on layaways.
• Please, do not assemble the furniture that you might be returning or exchanging since furniture assembled by customer cannot be accepted under any circumstances.
• All pick ups require I.D. presented for pick up.  Any item opened out of packaging before transport can not be returned or exchanged and voids 48 hour window to report damage or defect.  Any pieces opened out of packaging can not be taken back or stored by Furniture Outlet.  Wyckes Furniture can not help load items into an enclosed vehicle or tie or strap down any items.
• All returned or exchanged products must be in original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back.
• Merchandise received in good condition is not returnable or cancelable, no refunds are available.
• Merchandise Sold “As is” or “Clearance”  or “Floor Model” are FINAL and will not be eligible for warranty, exchange, allowance, refund or service. Extended warranties cannot be sold with merchandise purchased “As is”; those posted in error will be refunded.
• All claims of defect must be received in writing within 48 hours of pickup or delivery and will be reviewed and if approved it will at our discretion be repaired     or replaced.  The above stated warranty is limited to repair or replacement of defective product at the option of Wyckes Furniture.

Are finish colors accurate?

We do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.

We pick our vendors very carefully. We require that they stock the furniture, package it to arrive safely and provide excellent service after the sale if needed. Also please understand that sometimes furniture does go on back order. We are entirely dependent on our suppliers to relay back order information. Please be understanding when these rare situations arise. Thank you!

Different dining table heights:  http://www.wyckes.com/standard-height-vs-counter-height-vs-bar-height-dining

California King vs King:  http://www.wyckes.com/california-king-vs-king

Mattress sizes:  http://www.wyckes.com/mattress-sizes

Memory foam mattress benefits:  http://www.wyckes.com/memory-foam-mattress-benefits

When to replace your mattress:  http://www.wyckes.com/when-to-replace-your-mattress

English vs French dovetailing http://www.wyckes.com/english-vs-french-dovetailing

How to level a chair to the floor https://www.wyckes.com/how-to-level-a-chair-to-the-floor